About the goods delivered
Thank you very much for purchasing a product from us.
First of all, when the goods arrive at the customer's doorstep, please check that the delivered goods are correct and that there is no damage or staining to the outer box or packaging.
In the unlikely event that it is clear that the product is different from the ordered product due to the model number on the outer box, or if the outer box is damaged or soiled, please take action by refusing receipt at the time of delivery.
The outer box and packing materials of the delivery are required to check for damage caused by transport accidents and to deal with initial defects.
Do not discard the outer box/packaging material until you have checked that the product is undamaged and in good working order.
If the outer box and packing materials are discarded, we will not be able to respond to initial defects or transport accidents.
If you receive an item that is not what you ordered
If you receive a different product from the one you ordered or if the quantity is incorrect, please contact us so we can check the status of your order.
If the delivery slip, product shape or outer box clearly indicates an incorrect delivery, please contact the shop with the unopened package.
When the goods are damaged on arrival
If the outer box or packaging of the product is obviously damaged or defaced at the time of delivery, please take action by ‘refusing receipt’.
If, upon opening the delivered goods, damage is found that appears to have been caused by an accident during transport, please contact the shipping company that delivered the goods within 7 days of the date of delivery.
In all of the above cases, we will respond as soon as the shipping company contacts us.
Please note that after 7 days from the date of delivery, neither the shipping company nor our shop can take any action.
- The company is exempt from liability for secondary costs such as dismounting costs and contractor travel charges due to damage in transit, delayed arrival or initial defects.
In case of initial failure
If the purchased product does not operate correctly according to the instructions included with the product, the product may be defective in the initial stages.
In the event of initial failure, the product will be replaced free of charge with a new product of the same type in accordance with the procedures specified by us.
Initial failure response requirements(All of the following requirements must be met for initial response.)
- The initial defect response period specified by us (within 7 days from the date of delivery of the goods).
- The product must be complete with its body, accessories and all accompanying items such as outer box, inner box and packaging materials (e.g. Styrofoam material).
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The customer has contacted the manufacturer themselves and the manufacturer has judged it to be ‘initially defective’.
When applying for an initial faulty replacement to our shop, please provide us with the following information when you contact the manufacturer.
- Name of the department to contact for enquiries:
- Telephone number of the contact person for enquiries:
- Name of contact person at enquiry desk:
- Contact date and time:
- Details of the enquiry consultation (description of the defect and the diagnostic result or answer from the manufacturer):
- If a reception code or enquiry number has been assigned, the code or number:
- The initial defective product exchange will only take place after we have confirmed the initial defective product of the purchased product.
The customer must contact our shop by telephone or e-mail and send the defective product to the address specified by us.
After we have confirmed the initial faulty symptoms (defective phenomenon), we will send you a new (replacement) product of the same type.
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Under no circumstances can the replacement item be handed over in advance.
In addition, if the same product is difficult to obtain due to the product being sold out of our stock, discontinued or obsolete, it may be repaired or replaced with another equivalent product.
For more information, see the User Guide.
Products not subject to initial faulty exchange (these products are subject to repair by the manufacturer's service).
- Products not purchased from us.
- If you have lost the box, accessories, etc.
- Products that have not been determined to be defective by the manufacturer's service (e.g. symptoms due to product characteristics, missing dots, hot pixels, etc.)
- Products with a completed manufacturer's warranty card and user registration card or with a sticker attached (including products that have been registered online and products that have been entered in campaigns).
- Products that have been modified or altered by the customer (including rewriting the computer's operating system, deleting the recovery area, etc.).
- Failure due to installed software or virus infection.
- Products for which the manufacturer has authorised a recall (this is accepted directly from the manufacturer).
- Products sold in our shop as initially defective and not exchangeable.
- Large items or items that require installation, etc. by a contractor.
Air-conditioning, massage chairs - Large-screen TVs over 43 inches, refrigerators, washing machines, dishwashers and dryers, hot-water washing toilet seats
* Defective products discovered during our installation service arrangement will be replaced by us as an exception. - Categories not covered by the initial defects.
Laptop PCs, desktop PCs, tablet PCs, smartphones, SIM cards, computer software and PC parts, clocks, tools, moisture-proof storage, fishing equipment, bicycles, SIM cards, and Gaming equipment in general (including controllers), batteries, clothes dryers, sewing machines
Manufacturers not covered by the initial defects (as of January 2023. List may be added to in due course).
Apple, iRobot, KINGJIM, Logitech, Dyson, Nestle, Delonghi, Tiger Thermos, Schneider APC, Fujifilm, Beats Electronics, GoPro, Thrive, ASUS, Fitbit, Microsoft, NEC, Source Next
Product warranty coverage
Products with a warranty card are covered by the manufacturer's warranty.
Warranty periods and details vary from product to product, so please check the product warranty card and the manufacturer's warranty regulations.
In order to obtain a manufacturer's warranty for a product, a proof of purchase of the product is required. We attach the delivery note to the product when it is dispatched, so the delivery note will be taken as proof of purchase. Please keep it together with the product warranty card.
Products for which no warranty card is attached from the time of purchase, products of overseas manufacturers (including imported and reimported products), consumables and products not covered by our specified warranty (e.g. outlet products) will only be handled in the event of initial failure.
Returns for customer reasons
Except for returns and exchanges attributable to us (e.g. initial defects or incorrect delivery of goods) after the shipment of the goods has been confirmed and after the goods have arrived at the customer's premises,
Returns and exchanges for customer reasons (wrong model number, wrong colour, operating conditions or environment, etc.) and refunds are not accepted.
We clearly state this return policy in our Commercial Terms and Conditions and in our User's Guide.