How to purchase

Purchase to deliver

1.Search products

Find the product you want to purchase in our shop's product search or category listings.

2.Add to Cart

Once you have selected the product, you can add it to your purchase list by clicking on the Cart button. If you wish to purchase other products, click the [買い物を続ける(Continue shopping)] button and add them to your wish list in the same way.

When you proceed to the purchase procedure, a member login will be displayed. If you are already a registered member, please enter your ID and password to proceed. If you are a new customer, please scroll down to the new member registration section to register. Alternatively, you can proceed as a guest purchaser by filling in the necessary information.

If you register as a member, you can earn points* based on the amount of your purchases.
You can also check the history of all other orders you have placed with the ‘See price’ main shop.

* Points are not awarded for guest purchases. If you register as a member at a later date, points cannot be awarded retrospectively to your previous order history.

3.Enter your order information

On the ‘Specify order method’ page, you can specify the delivery address and select a delivery date, time and payment method.

The delivery date and time specifications are only intended to meet your wishes, and are not a commitment. In particular, time-specified delivery dates are not generally accepted for deliveries to corporate customers.

Please note that cash on delivery (COD) may not be available for certain products or delivery areas.

4.Order complete

Proceed to the next step to check whether the product is the one you are considering purchasing, shipping costs, cash on delivery, sales tax, etc., and if you have any requests, you can write them down in the comments box. Finally, click the [注文(Order)] button to complete your order.

An email [ご注文が完了しました(e-mail title: Your order has been completed)] will be automatically sent to your registered email address immediately. Please check if your order has been completed.

*If you do not receive this email, it is possible that your email address is incorrect or that your order was not completed due to some problem. In this case, please contact us.

We will then send you an order confirmation email (or an email with your transfer details) within 48 hours on a working day equivalent. If you have not received it after 48 hours, please contact us (you can find our contact details at the top of the contact information).

If the payment method is cash on delivery (COD), the goods will be arranged immediately. If payment is by bank transfer, the goods will be arranged after payment is confirmed. Please transfer the money to the designated account within 3 working days after the arrival of the transfer address information email. If payment is not confirmed within this period, the order will be automatically cancelled.

As soon as the goods are ready, an email will be sent informing you of the shipment of your order. The arrival date depends on the region, please refer to the estimated delivery time.

See Payment methods for ordering instructions and details for each payment method.

NOTE

Order confirmation

The delivery date will be confirmed when we send you an email informing you of the delivery date. The delivery date may not be able to be met due to the delivery area, weather, traffic conditions or other reasons. Please note that the delivery date is subject to change due to weather, traffic conditions or other reasons.

If the payment method is bank transfer and the payment is made before the transfer address information email arrives, and in the unlikely event that we are unable to provide the product, the transfer fee will be refunded at the customer's expense. Also, if the selling price drops after the order has been confirmed, we will not be able to negotiate a price correction.

Information

Even after receipt of your order, we reserve the right to cancel your order for the following reasons.

1. If false facts are found in the user's personal data.
2. Where an order is received for a product that is not yet in stock for a long period of time or for a product that is no longer in production.
3. If an order is received for a limited edition product and the quantity limit is exceeded.
4. If the displayed price differs from the selling price due to a listing error or other reason.
5. In any other case where it is deemed necessary to cancel the order.

NOTE

Delivery

Shipping

1. All goods are delivered to the doorstep of the delivery address (or equivalent).
2. Delivery to some accommodation and airport counters and port facilities is not accepted.
3. Neither our company nor the delivery company installs or installs products or takes back unwanted products.
4. The delivery conditions for ordering large items (e.g. large displays and printers larger than 37’, etc.) are as follows
   1. If the delivery address is on a floor other than the nearest loading bay, such as a floor above the second floor or underground, and there is no elevator or transport equipment to carry the goods, the goods will be delivered at the nearest loading bay.
   2. Delivery is made by one delivery driver. It is a condition of delivery that the recipient is able to assist with transport.
   3. After the goods have been dispatched, we cannot accept returns for reasons such as ‘the goods cannot be carried in’. Please check the product packaging size, weight, delivery route, dimensions, etc. by yourself in advance.
5. Wrapping is not accepted.
   1. The date and time of arrival is only a request and not a promise.
   2. Items 1. to 3. in 4. above exclude large printers and other items for which delivery and installation are available for a fee. In such cases, the manufacturer's regulations must be complied with.
6. The customer cannot specify the delivery company.

Date of delivery

Regular stock items and products shipped directly from the manufacturer

The products handled by See Price are delivered by two delivery methods: warehouse delivery and direct delivery from the manufacturer. In addition to our stock products, we can also deliver products directly from the manufacturer in a short time, thanks to our system linkage.

• If an order is marked [在庫即納](In stock for immediate delivery), it can be shipped on the same day if the order is confirmed by 3pm on a working day.
• Orders by bank transfer can be shipped on the same day if payment is confirmed by 3pm on a working day. For arrival dates, please refer to the estimated delivery times.
  * Please note that some banks may not reflect the information even if you transfer the money.

On-order goods

For ‘on-order’ products, the manufacturer will make arrangements after receiving the order, so please allow a few days for delivery. In the event of a manufacturer's stock shortage, please wait until the shortage is resolved.

In the case of cash on delivery (COD) orders, the order cannot be dispatched until all items are in stock. Please take care when ordering a mixture of in-stock items and items on order.

delivery designation

Delivery Times

The following time zones can be specified for the delivery of goods.

• Time-specified delivery is a service for individual customers and is not available for corporate customers.
• Depending on weather, traffic and other conditions, it may not be possible to deliver the goods at the specified time.
• Depending on the delivery area, this may not be possible to specify. For more information, please refer to the estimated delivery times.
• For products shipped directly from the manufacturer or very large items, it may not be possible to specify a delivery time zone.

NOTE

Desired delivery date

You can specify the date of delivery of the goods.

• Depending on weather and traffic conditions, it may not be possible to deliver on the specified date.
• Even if specified, shipments cannot be made before payment is confirmed (credit card company approval in the case of credit card payments, or confirmation of payment in the case of bank transfers).
• Any date specified that is less than the minimum delivery date will be considered invalid.
• This may not be possible depending on the delivery area.
• This may not be possible for products shipped directly from the manufacturer or for large items.

Estimated delivery times

* Some products are delivered by land or sea. Please allow extra time for delivery.

• The above guide is the number of days from receipt of the ‘goods dispatch email’. (not from the time the order was placed).
• The estimated delivery times above represent the minimum number of days.
  This may vary depending on weather, traffic conditions and certain areas (e.g. isolated islands).
• We only ship within Japan. We do not ship internationally.

Baggage tracking (invoice number)

For items shipped by us, we will provide you with a courier invoice number.
If you would like an invoice number, please email us with your order ID.
* We do not provide an invoice No. for items sent directly from manufacturers or suppliers.

• If you contact us outside office hours (weekdays 9:00-18:00), we will contact you on the next working day.
• The invoice number is confirmed in the evening of the day the goods are dispatched or in the morning of the next working day.

Regarding damage, defacement or scratches on arrival

We will only replace or otherwise deal with damage, defacement or scratches to the product box, product packaging or the product itself if we can confirm that the damage was caused by a defect in our shop or a problem with the delivery. In such cases, we may send the product to the shipping company or manufacturer support for inspection. We will not be able to replace the product during the inspection process.

NOTE

Shipping and handling charges

Shipping and handling charges

Parcel size and shipping categories

Please check the 'Shipping and delivery times' box on the details page of the product you wish to order first. If a category such as shipping category S, M or L is indicated, the delivery will be charged for.

Category	Free	S	M	L	LL	LLL	Special

Products without a shipping category or with ‘free shipping’ are free shipping products (not applicable to Okinawa, islands and some remote areas).

The total amount of shipping and handling charges will be displayed on the page during the purchase process after clicking ‘Proceed to purchase’ on the shopping basket page.

Furthermore, we deliver our products to all parts of Japan (we do not deliver overseas). As we do not have a shop, we cannot deliver the goods directly to you. Goods can only be delivered by a delivery company.

If you place a mixed order of free shipping items and items with shipping charges

Even in the case of mixed orders of free shipping and items with shipping charges, delivery charges will still apply for items that incur shipping charges.
Example: if you order one free shipping product and one shipping category S size product, you will be charged for the shipping costs of the S size product.

Check delivery charges by delivery address and relevant category

The shipping costs for the delivery address will be added based on the shipping category stated on the product page.

• Shipping costs may differ when sending goods to remote islands (Okinawa, Izu Islands, Ogasawara Islands and other places where ships are used). Some areas may not accept cash on delivery (COD) as specified by the delivery company.
• Some products are subject to an arrangement fee in addition to the above shipping charges.

For free shipping (Honshu only)

The shipping costs for items marked as free shipping (Honshu only) to be delivered outside Honshu are as follows.

Payment

Credit Card

We do not accept credit cards.

The 'Mitekakaku Premium(Yahoo Shopping Store)', 'Mitekakaku(Yahoo Shopping Store)' and 'Mitekakaku BAMBOO(Rakuten)' accept credit card payments, so please make purchases there.
* The selling price may differ depending on the shop.

Bank transfer

1.Please complete the purchase procedure for the product of your choice.

Please complete the purchase procedure on the mitekakaku.com.
(For more information on how to purchase, please see the How to Purchase section of the User Guide).

In the unlikely event that the ordered product is sold out, we will contact you by e-mail. In this case, we will inform you of an equivalent alternative or cancel the order itself.

Please note that the delivery company is designated by us and cannot be specified by the customer. The delivery date and time are intended to meet your wishes, but delivery may not be possible on the requested date due to weather, time of year or other transport conditions. The delivery time specification is a service for individual customers, so corporate customers cannot specify a time. In addition, delivery times cannot be specified for both corporate and individual customers if the goods are shipped directly from the manufacturer or supplier.

2.You will receive an auto-reply email.

The email will be sent automatically after the order has been processed.
(The order is not confirmed at this point).

3.Transfer the payment after the arrival of the transfer invitation email.

We will send you an email with bank transfer details.
At this point, the order is confirmed.

Payment must be made in advance. Please transfer the payment within 3 working days after the transfer address information email is sent. 3 working days means our working days after the transfer address information email is sent, and does not include Saturdays, Sundays, public holidays and our company holidays. It does not include Saturdays, Sundays, public holidays and our company holidays.
*Please check the site's working day calendar for information on working days.
If you are unavoidably unable to make the payment within three working days, please contact us. We will be happy to discuss extending the transfer deadline. However, we cannot guarantee any price fluctuations of the product that occur during the extension of the transfer deadline.

Please do not make a deposit before receiving the transfer invitation email.

Make the transfer via your bank. Internet transfers, ATM transfers and over the counter transfers are available.

Mitsubishi UFJ BANK Takadanobaba Branch
(Saving) 0894483
Mitani Shoji Joho-system-dev.
Tokyo Branch

PayPay Bank　HeadOffice
(Saving) 2652485
Mitani Shoji Kabusiki-Kaisya
Mitenekakaku

Postal Saving 00100-9-688631
----------
Yocho Bank 019 Branch (Checking) 0688631
Mitani Shoji (Ka

Name at the time of transfer

If you do not receive an email confirming your payment within 48 hours of making your payment, please inform us of the account to which you are transferring the funds, the date and time of the transfer, and your name. (If you plan to make the transfer in the name of a corporation or a family member, please contact us before making the transfer.)

Please make your transfer by telegraphic transfer. If the transfer is not made by telegraphic transfer, the bank will not be able to confirm the payment on the next working day. As a result, the arrangement of the goods and delivery to the customer will be delayed.

If you would like to receive a receipt, please see the Receipt section.

4.We will arrange for the goods to be dispatched once we have received your payment.

The product is secured, ordered and shipped after the transfer is confirmed. As a general rule, once payment has been confirmed by the customer, no changes or cancellations can be made to the product.

5.An item dispatch email is sent when the shipment is complete.

We will send you a dispatch email in the evening of the day of dispatch. For items shipped from our warehouse, the shipping company and contact number will be included in the despatch email. In the case of direct shipment, it may not be possible to state the shipping company, etc. If the contact number is not stated, please contact us separately.

6.Receive goods.

Ordered items will arrive sequentially from the day after the day the dispatch email is sent.
* Delivery times vary depending on the region. See Delivery for more information.

COD (Cash on Delivery)

1.Please complete the purchase procedure for the product of your choice.

Please complete the purchase procedure on the Mitekakaku.com website.
(For information on how to purchase, please see the How to purchase section of the User Guide.)

In the unlikely event that the ordered product is sold out, we will contact you by e-mail. In this case, we will inform you of alternative products or cancellation of the order itself.

The delivery company cannot be specified. The date and time of delivery are intended to meet the wishes of the customer and are not a commitment. The date and time selection service is for individual customers and is not available for corporate customers.
The date and time service cannot be specified if the goods are shipped directly from the manufacturer.

A cash on delivery (COD) fee will be added. For more information on the cash on delivery fee, please see the handling fee section.

Cash on delivery (COD) orders can only be placed if the name of the person placing the order and the name of the recipient of the delivery are the same. If the name of the recipient is different, please order by bank transfer.

2.Receive an auto-reply email.

An order completion email is automatically sent after the order has been processed.
*The order is not confirmed at this point. The order is only confirmed when you receive the order confirmation email.

3.We start arranging the goods and send you an order confirmation email

A representative will confirm your order and send you an order confirmation email.

In order to ‘prevent fraudulent orders’, COD cannot accept any cancellations, changes or additions to an order after it has been confirmed.

If the product is out of stock at the supplier before the arrangement is completed, we will inform you of an alternative product or the next delivery date until the product arrives in stock.

4.An item dispatch email is sent when the shipment is complete.

Send out goods dispatch email / dispatch goods.
The delivery time for immediate delivery is 1-4 days after the estimated shipping date.

For arrival dates, please check the estimated delivery times.

You will be informed of the expected shipping date in the order confirmation email, but please contact us if you do not receive an email that the goods have been dispatched after this expected shipping date.

NOTE

5.Please pay the fee to the driver on arrival of the goods.

The goods will arrive on or after the day following the day the goods dispatch email is sent.
The delivery company is required to pay the total amount given in advance upon arrival of the goods and the goods are handed over.

Furthermore, as stated in the ‘No cancellations, changes or additions after order confirmation’ section, cancellations, including refusal to receive the order, are not accepted at all.

Payment can only be made in cash. Payment by debit or credit card is not possible.

Receipt

Issue of receipts.

When bank transfers are made

For bank transfers, the receipt will be the bank transfer certificate issued by the financial institution. If you require a receipt issued by us, we will email you a receipt that you can receive from your computer, which you can print out.

When cash on delivery (COD)

In the case of cash on delivery (COD), the invoice receipt issued by the delivery company serves as the receipt.If you require a receipt issued by us, please contact us in advance and send the original receipt issued by the shipping company to us by post. (Postage for sending the original is at the customer's expense).
If you require a receipt issued by us, we will email you a receipt which you can receive from your computer and print out.

NOTE

Cancellation and return of goods

Cancellation of orders

Basically, we do not accept cancellations after an order has been signed (after dispatch).
The order is concluded when we send you the dispatch email or when the goods have been dispatched.

Cancellations for reasons other than those listed above will be subject to a separate cancellation fee (*1,000 yen per item), and a cancellation fee of 5% of the product price will be charged to the order for high-value items with a product price exceeding 300,000 yen.

Furthermore, the selling price cannot be changed even if the price of the product changes after purchase.

Returns

We do not accept any returns or exchanges for customer reasons (e.g. specification performance, wrong model, wrong model number, wrong colour, compatibility with other equipment, etc.), regardless of whether the package has been opened or not. When ordering, please check carefully that the product is correct and that there are no problems with specifications or compatibility.
*We do not provide answers regarding specifications, etc. Please check the manufacturer's website before purchasing.

In the event of initial failure, the product will be replaced free of charge with a new one of the same product. However, if the product in question is difficult to obtain, it may be repaired or replaced with another equivalent product. For more information, see the Initial Defects section of the Warranty.

• Our company has the above as a special return policy.
• As per Article 15(2) of the amended Act on Specified Commercial Transactions, cooling-off does not apply.

Regarding damage, defacement or scratches on arrival

We will only replace or otherwise deal with damage, stains or scratches to the product box, product packaging or the product itself if we can confirm that the damage was caused by a defect in our shop or a problem with the delivery. In such cases, we may send the product to the shipping company or manufacturer support for inspection. It may take some time for the inspection to be carried out, but we will not be able to replace or otherwise deal with the product during the confirmation process.

NOTE

• If the above details cannot be verified, no exchange or other action can be taken.
• For items that are obviously damaged during delivery, we ask that you ‘refuse’ to receive them, as we cannot check the condition of the item after you receive it. The shipping company will contact us once you have refused to receive the goods and we will take action. (If the goods are received after receipt, it may be difficult to identify the cause of the damage, so we may not be able to take action or it may take longer.)
• Any damage, staining or scratches to the goods caused by delivery problems will be investigated and dealt with by the delivery company.
• Please make sure to check that there is no damage, stains or scratches on the product when unpacking it.

If you do not contact us after 7 days from the date of delivery, our obligation to deal with the product in question will cease and it will only be repaired by the manufacturer.

Product warranty.

Warranty period

The warranty period after purchase is based on the warranty period stipulated by the manufacturer. The initial defect period is seven days from the date the product is delivered to the customer, irrespective of whether or not the product has been used by the customer. If there is a warranty note in the product notes, this will take precedence.

If the initial defect period has passed after the product has been delivered to the customer, it is not covered by the warranty, even if the product has not been opened or used. Please make sure to check the operation of the product upon arrival.

Equipment data

In any case, we do not guarantee the internal data of the computer and the device containing the data stored by the customer when the goods are sent to us. The customer is requested to back up the data in advance.

Product Warranty

In order to obtain a manufacturer's warranty for a product purchased from our shop, a proof of purchase of the product is required. The proof of purchase is attached to the delivery note when the product is dispatched from our shop. Please keep it together with the product warranty card.

NOTE

After-sales service request

To apply for after-sales service for initial faulty replacement, free repair or chargeable repair, send the symptoms and request details by e-mail. The procedure is as follows.

1. Please contact the respective manufacturer support to check the defective status.
2. If the manufacturer's support has determined the fault to be defective, please note the name of the department and person in charge of the manufacturer's support.
3. If the manufacturer's support responds directly to the product replacement, etc., follow the instructions.
4. Please contact us if you are instructed to ‘make arrangements via your dealer.’

Please provide your registered email address, order ID, name, correspondence with the manufacturer and the manufacturer's decision. We will contact you within two working days with further instructions.

Repair of purchased products

For repair requests, please contact the customer support (repair office) of the respective manufacturer.

Initial Failure

Initial defects must meet all of the following criteria. In the event of initial failure, the product will be replaced free of charge with a new one of the same product in accordance with the specified procedure. However, if the product in question is difficult to obtain, it may be repaired or replaced with another equivalent product.

If you do not contact us after 7 days from the date of delivery, our obligation to deal with the product in question will cease and it will only be repaired by the manufacturer.

1. The initial defect period (within 7 days of receipt of the goods).
2. The unit and all attachments, including the outer box and packing materials, that were included with the product must be present.
3. The manufacturer must be contacted and a decision such as ‘initial failure’ must be made. (Please ensure you provide the following information when contacting the manufacturer)
   
   • Telephone number, department and name of contact person at the manufacturer contacted.
   • Date and time contacted.
   • Consultation details
4. The initial replacement will only be made after we have confirmed the initial defect.Please contact us after the customer has taken the steps described in 3 above to contact the manufacturer. The product will then be sent to the address specified by us. The product will be exchanged for a new one after the initial defect check is completed.
5. No matter how urgent the situation, we cannot deliver a new product in advance. Even if all of the above initial defect items are met, there may be cases where a replacement product cannot be delivered because our stock has been sold out.In such cases, the product will be repaired.
6. Some customers claim that they have damaged the product themselves when taking it out or installing it and that it is defective. If this is discovered, the police will be contacted immediately.

Products not subject to initial faulty exchange (these products are subject to repair by the manufacturer's service).

Regarding damage, defacement or scratches on arrival

We will only replace or otherwise deal with damage, stains or scratches to the product box, product packaging or the product itself if we can confirm that the damage was caused by a defect in our shop or a problem with the delivery. In such cases, we may send the product to the shipping company or manufacturer support for inspection. It may take some time for the inspection to be carried out, but we will not be able to replace or otherwise deal with the product during the confirmation process.

NOTE

About transport

In the event of initial defects, the shipping companies for sending goods to us on delivery are limited to Sagawa Express and Yamato Transport. We cannot guarantee any problems with transport companies other than those specified.

Please keep the packaging of your purchase in a safe place. They will be needed for repairs and replacements.

*We cannot be held responsible for any problems during carrier transport.

Return shipping charges

If the product has been diagnosed as defective by the manufacturer and we have been asked to return it to you, please send it to us, cash on delivery.
Please use Yamato Transport or Sagawa Express when using a transport company. We are not liable for any shipping costs or damages incurred if you use a transport company other than those specified by us.

After sending the product for repair or initial faulty replacement, the customer will be responsible for all return costs for products that are not deemed as initial faulty or faulty by our company and may be charged at a later date.

Replacement and repair

1. It takes approximately one week to check the operation regarding replacement or repair.
2. Manufacturer repairs generally take three to four weeks.
3. We do not provide support for problems with the computer itself caused by software or other problems.
4. We do not make enquiries on behalf of the manufacturer at the request of the customer.

Warranty after replacement or repair

The warranty period for the replaced or repaired product shall be the longer of the expiry of the remaining period of the original warranty or the expiry of two weeks after delivery of the replaced or repaired product.

Extended warranty

Extended warranty service

 

Our ‘Extended Warranty’ is a service operated and provided jointly with SOMPO Warranty Co Ltd, which specialises in product warranty systems.

What is the extended warranty service?

Customers who have purchased a product covered by an extended warranty can subscribe to the extended warranty service by selecting the desired plan and paying its extended warranty fee. An extended warranty is a service that extends the service, which is almost equivalent to the manufacturer's warranty, for a certain period of time and provides free repair costs for the product incurred during that period.

• The number of years of warranty for each plan is the number of years including the manufacturer's warranty period.
• Please note that the extended warranty period varies depending on the product in question.

*Be sure to read the Extended Warranty Service Regulations for each plan before applying for extended warranty service.

Contact details for extended warranty use

5-year warranty on household appliances (natural breakdown)

5-year warranty on household appliances (natural breakdown + property damage warranty)

Extended warranty on housing equipment (natural breakdown)

Watch extended warranty (natural failure/natural failure + property damage)

Membership and membership points

Membership Signin

Membership Points

Points are accumulated according to the amount of the purchase. Points can be used to pay for subsequent purchases at the rate of one yen per point.

Points are not awarded for services and other services provided by the Company, such as shipping costs, various commissions and sales tax.

Points earned on the See Price main shop (this e-commerce site) cannot be transferred to or exchanged for other points (See Price shop points, Rakuten, PayPay, Amazon or other mall points).

Recycle

In accordance with the Home Appliance Recycling Law, customers who have purchased air conditioners, washing machines, clothes dryers, refrigerators and televisions subject to the recycling law and have the same products that are no longer needed, can have them collected for recycling. Please apply for this service when ordering the product. After ordering, a meeting will be arranged to discuss the details of the products to be collected.

Recycling collection

Information